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We hope you will feel welcome when you come to Upton Vale. Here are some of the frequently asked questions which might be helpful for you. If you would like to speak to someone before coming along, please get in touch with our Office Team via our Contact Us page.

What time should I arrive?

We suggest arriving at least 15 minutes before the start so you have time to find a seat and get any information you might need.

What should I wear?

We are a relaxed and welcoming church. Please wear whatever you feel comfortable in.

Where can I get information?

Members of our Welcome Team wear orange lanyards and badges and are available to answer any questions, help you find a seat or assist with anything else you might need. As you enter the building, you will see the Information Point, which is manned before and after the celebration service. Come along and introduce yourself, we’d love to meet you!

How will I find my way around?

Plans of the building are displayed to help you find your way around, however please just ask one of our Welcome Team if you’d like help.

Where are the toilets?

Toilets are located down the short flight of stairs from the entrance (foyer) area when you enter the church. We also have toilets (including a disabled toilet) on the same level. These can be accessed through the church by the Lymington Room. Look out for the signs or please ask a member of our Welcome Team to direct you.

Do I need a Bible?

Lots of Bibles are available for you to use – you should find a copy in the seat near you. We use the New International Version.

Do I have to join in? 

Not at all! You are free to simply observe or participate as much as feels comfortable for you.

Do I have to give money?

We usually take up an offering during each celebration service as part of our worship of God. The money supports Christian work in this church and around the world. We encourage members of the church to give regularly but please don’t feel obligated to contribute while you are just visiting us!

How do you celebrate Communion and can I join in?

We celebrate Communion once a month in the morning and once every few months at Songs of Praise. The bread is passed around on plates – usually people take a piece and eat it as they are served. Non-alcoholic wine is served in individual small cups – we like to wait until everyone has been served and then drink it together as a sign of our oneness in Christ. Anyone who knows Jesus Christ as their Saviour and Lord is welcome to take communion with us, regardless of your church background. If you’re not sure what this means, or you feel uncomfortable about taking bread and wine, please feel free to let the plates pass you by.

Where should I go after the celebration?

Do stay around at the end and head to the coffee points at the back of the church where you can get a drink. There will be people waiting to say hello and make sure you feel welcome.

Is there someone who can pray for me?

Our Prayer Team are available at the end. They wear blue lanyards and are at the front of the church, usually at the left hand side as you are facing the stage. They will be happy to pray for you or just to listen, if you would like to talk to someone.

What about children and teenagers?

Children and young people join us for the worship at the start and we announce when it is time for them to go to their groups. There are arrows displayed around the building showing the location of the various groups or please ask one of our stewards who wear orange lanyards. Parents should drop their children off at their groups and collect them at the end. There's also a crèche for babies and toddlers. Teenagers are usually happy to make their own way to their group. All our Children and Youth Workers have DBS clearance and operate under our Safeguarding Policy. If you have any questions about Children and Youth work please ask for either Paul Hine (Director of Children’s Work and Strategy), Sue Sandeman (Children's Worker), Ele Hine (Director of Outreach), Joel Ward (Director of Youth) or feel free to get in touch with us via our Contact Us page.

What provision is there for people with sight/hearing difficulties?

A hearing loop is provided for those who need it. Words for the songs and hymns are projected on to the screen at the front and monitors at the sides. If you have difficulty seeing these please ask a member of the Welcome Team who will provide you with a printed copy. We also use the screens to project information such as details of events, videos and pictures that help enrich our worship. If you are worried that you have missed something, please ask a member of the Welcome Team. If we can help you by providing things in a different format please get in touch with us via our Contact Us page during the week and we will do our best to accommodate your needs.